This department is responsible for providing support services to the citizens and other city departments.
The Marketing Division is responsible for:
Marketing the City of Roanoke
Updates and reviews of the city website
The Human Resources Division is responsible for effectively administrating city employment policies, staffing, employment relations, compensation and benefits, evaluations, and compliance with federal and state laws and regulations.
The Utility Billing Division is responsible for setting up accounts, monthly billing, creating work orders for changes in services, and the recording of payments. Utility Billing answers inquiries from customers and provide accurate and timely billings, while ensuring a positive attitude toward visitors and residents.